winmy15 Privacy Policy

Introduction and Scope of This Policy

This Privacy Policy is issued by winmy15 ("we", "platform", or "winmy15") and applies to all players who register, access or use our online gambling platform at winmy15.org. This policy explains the types of personal information we collect, how it is used, who may receive it, and the steps we take to ensure its security.

By registering an account at winmy15 or continuing to use this platform, you confirm that you have read, understood and accepted the terms stated in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform.

This policy applies only to individuals aged 21 and above. winmy15 does not collect or process personal data of individuals below the stipulated age limit. Should we find that information of an underage individual has been collected unintentionally, we will delete that information promptly.

Personal Information We Collect

winmy15 collects various categories of personal information to ensure the platform operates securely, meets compliance requirements, and delivers suitable services to Malaysian players. The information we collect includes:

• Identity information: full name, identity card number (MyKad), date of birth and gender submitted during account registration or the identity verification process.
• Contact information: email address, mobile phone number and residential address provided in the account profile.
• Financial information: details relating to deposit and withdrawal methods used, including e-wallets (Touch 'n Go eWallet, Boost, ShopeePay), DuitNow, FPX and cryptocurrency transactions (USDT, BTC, ETH). We do not store credit card numbers or bank account details directly.
• Gaming activity records: betting history, login dates, types of games played and bonus claims.
• Technical data: IP address, device type, operating system, web browser and session data collected automatically while you use the platform.
• Communications: the content of live chat conversations and support emails you send to our team.

Purpose of Data Collection and Use

Personal information collected is used solely for legitimate and necessary purposes, including:

• Registering and verifying player accounts, including the Know Your Customer (KYC) process required under international licensing.
• Processing deposit and withdrawal transactions securely using supported payment methods.
• Preventing fraud, money laundering and activities that violate the platform's terms of use.
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending account notifications, bonus promotions and relevant policy updates to players who have agreed to receive them.
• Fulfilling legal obligations and reporting requirements under the international licence held by winmy15.
• Continuously improving the user experience, platform stability and system security.

Sharing and Disclosure of Information

winmy15 does not sell, rent or trade player personal information to third parties. However, in the following limited circumstances, data may be shared:

• Selected and accountable third-party service providers — such as payment gateway providers, game software providers and security solutions — who are bound by strict confidentiality agreements and may only use data within the defined scope of their assigned tasks.
• Regulatory authorities or law enforcement agencies when lawfully required under a court order, warrant or valid written directive.
• Corporate entities within the same group as winmy15, where applicable, subject to equivalent data protection policies.

In all of the above cases, only the minimum information necessary for the relevant purpose will be shared. Players will be notified if any disclosure materially affects their interests, unless such disclosure is prohibited by law.

Cookies and Tracking Technologies

The winmy15 platform uses cookies and similar tracking technologies to improve the user experience and session security. The cookies used include:

• Essential cookies: required for basic platform functions such as login verification and session security. They cannot be disabled without affecting platform functionality.
• Performance cookies: used to analyse platform usage patterns in aggregate for technical improvement purposes.
• Preference cookies: store language settings and user interface preferences.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality or security of your experience on the winmy15 platform.

Data Retention and Deletion

winmy15 retains player personal data for as long as the account is active and for the period required to meet legal and licensing compliance obligations, including financial record-keeping requirements. When data is no longer needed, it will be securely deleted or anonymised.

If you close your winmy15 account, data relating to financial transactions may need to be retained for a specific period in accordance with applicable legal requirements. Data not subject to such requirements will be processed for deletion within a reasonable time.

Player Rights Regarding Personal Data

Every winmy15 player has the following rights regarding their personal data:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to rectification — you may request correction of information that is inaccurate or out of date.
• Right to erasure — in certain circumstances, you may request deletion of your personal data.
• Right to object to processing — you may object to the use of your data for direct marketing purposes.
• Right to restrict processing — you may ask us to limit how we use your data while a dispute is being resolved.

To submit any request relating to the above rights, please contact the winmy15 support team via live chat or email at [email protected]. We will endeavour to respond to requests within a reasonable time.

Data Security and Breach Procedures

winmy15 applies appropriate technical and organisational measures to protect personal data from unauthorised access, loss, destruction or disclosure. These include data encryption in transit (SSL/TLS), role-based access controls, continuous security monitoring and periodic security audits.

Should a data breach occur that could materially affect the rights and freedoms of players, winmy15 will take immediate steps to reduce the impact and will notify affected players within a reasonable time, in line with applicable licensing and legal requirements.

Amendments to This Privacy Policy

winmy15 reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements or security improvements. Any material amendments will be communicated to players via in-platform notifications or email before they take effect.

It is the player's responsibility to review this Privacy Policy periodically. Continued use of the winmy15 platform after amendments come into effect is considered acceptance of the revised terms.

The latest version of this Privacy Policy takes effect from January 2026. Any enquiries regarding this policy may be directed to our support team via live chat or email at [email protected].